Citylink Shuttle, powered by door2door
Getting to work

An on-demand ride for your commute

Book your seat in the app and a shared van comes directly to the pickup location you select, then takes you to work on a route planned around the people on board. Inside the Citylink service area in Kuwait.

A Citylink van at the roadside outside a university
Why commuters ride it

Built around the journey you make every day

Door-to-door, every morning

Request your ride when you are ready to leave. The van comes directly to the pickup location you select, so there is no walking to a stop.

The price before you go

The proposal shows the full price in Kuwaiti dinars before you accept, so you know what every trip costs.

Know which van is yours

The app shows the arrival time and an image of the van with its ID.

No parking, no driving

Someone else drives. You ride, and get out at the drop-off point in your proposal.

A route drawn for the people on it

No line, no timetable. Each trip is planned from the requests riders make, so the van goes where its passengers are going.

Cheaper again with a Saver plan

Riding most days? The Monthly Saver takes 30% off eligible rides for 30 days, and the Weekly Saver 20% for 7 days.

Your morning

A commute in four steps

1

Request your ride

Set your pickup location and your workplace as destination, and request a ride when you are ready to leave.

2

Get your proposal

The app shows the estimated pickup and arrival times and the price.

3

Your van comes to you

No need to walk to a pickup point. The Citylink van comes directly to your selected location. Track its arrival in the app.

4

Pay cash, card or wallet

Pay cash, card or wallet. Only card-paid rides get the Saver discount.

Questions

Commuting with Citylink

How long will the driver wait for me?

Two minutes. The app shows when the van will arrive at your pickup location, so be ready before it does. If you are not there after two minutes, the driver leaves and you will need to book another ride.

What are the Saver plans?

Citylink's subscriptions in Kuwait. The Monthly Saver takes 30% off the fare of eligible rides for 30 consecutive days; the Weekly Saver takes 20% off for 7 consecutive days. There is no limit on the number of discounted rides while a plan is active. A ride is eligible when it is at least 200 metres, its fare before the discount is above the 500 fils minimum, and you pay it by debit or credit card. Plans are bought by debit or credit card only, do not renew automatically and are not refundable. Their prices are shown in the app.

Which areas of Kuwait do you cover?

Citylink covers a wide area of Kuwait City and its surroundings, including Kuwait City, Sharq, Shuwaikh, Hawally, Salmiya, Rumaithiya, Ardiya, Al Farwaniyah, Sabah Al Salem and nearby neighbourhoods. Select your pickup location in the app; the van comes directly to you. The app shows the exact service area.

Get going

Book your ride to work

Booking, your pickup location and the details of each trip are all in the Citylink app. Download it, set your destination and book your first ride.

The Citylink app on two phones: the welcome screen, and a booked ride with the pickup time and estimated drop-off