The on-demand ride in Kuwait
Book a seat in the app and a shared van comes directly to the pickup location you select. No timetable and no fixed line: each trip is planned around the people riding.
- Booked in the app
- Door-to-door pickup
- Pay cash, card or wallet
A shared van that routes itself around the people riding it
Citylink Shuttle is an on-demand ride service (Demand Responsive Transport, or DRT): shared vans you book in the app. There are no fixed timetables and no fixed lines. When you request a trip, the system plans it in real time: the van comes to the exact pickup location you select, and the app shows the estimated times and the price.
You share the vehicle with other people going the same way, on a route planned for that group, and the route can change along the way as the trip is served.
The platform behind it is German-built, and Citylink runs the same service in the UAE, Kuwait and Saudi Arabia.
Four steps from your phone to your seat
Booking takes a few taps. The one thing worth remembering is step four.
Set your trip
Open the app and enter where you are going from and to, and how many people are travelling with you.
Get your proposal
The app shows your pickup location, the estimated times and the full price. Accept it before it expires.
Your van comes to you
No need to walk to a pickup point. The Citylink van comes directly to your selected location. Track its arrival in the app.
Be ready on time
Be ready at your pickup location when the van arrives. If you are not there, the van does not have to wait and continues its route.
One app, the trips you make most
Getting to work is the trip Citylink is built for.
Built for getting around Kuwait
Shared rides inside the service area, booked and confirmed in the app.
On-demand rides
Request a ride in the app when you are ready to go. A shared van comes directly to your selected pickup location.
A route built around demand
There is no timetable to miss. Each trip is planned in real time from the requests riders make, with the van coming to your selected pickup location.
Know which vehicle is yours
Once you confirm, the app shows the arrival time and an image of the van with its ID.
The price before you accept
The proposal shows the full price in Kuwaiti dinars, with any discount applied, before you commit to anything.
Cash, card or wallet
Pay cash on board, or by card or wallet credit in the app.
Book for the group
Tell the app how many people are travelling with you and book the trip for all of you at once.
The price, before you confirm
The proposal shows the full price of your trip in Kuwaiti dinars, including any surcharge or discount, before you accept it. Pay cash, card or wallet.
If you ride regularly and pay by card, a Saver plan is the way the price comes down.
Questions before you ride?
Need help or want to submit a complaint? Contact our support team on WhatsApp, by phone or by email. Our customer support team replies during working hours.
Frequently asked questions
What is Citylink Shuttle?
Citylink Shuttle is an on-demand ride service built on the concept of Demand Responsive Transport (DRT), and the first service of its kind in Kuwait. Conventional public transport cannot predict how many passengers will travel, so capacity is wasted: picture a double-decker bus running a whole route off-peak with two passengers on board, with needless environmental impact and wasted natural resources. Our commitment to future generations and to reducing our carbon footprint led us to predict demand instead, in real time, from the bookings riders make in the app. This follows global best practice in environmental sustainability and carbon reduction.
Does the van run on a fixed timetable?
No. Citylink is on-demand, not scheduled. Trips are planned in real time from the requests riders make in the app, and the route can change along the way. You request a ride, accept the proposal and the van comes directly to your selected pickup location.
How much does a ride cost?
Every area has its own pricing, so the app shows the up-to-date price of your trip in Kuwaiti dinars when you book, before you confirm. The starting fare is 500 fils per person (KD 0.500). If you ride often, a Saver plan takes a flat discount off eligible rides.
Which areas of Kuwait do you cover?
Citylink covers a wide area of Kuwait City and its surroundings, including Kuwait City, Sharq, Shuwaikh, Hawally, Salmiya, Rumaithiya, Ardiya, Al Farwaniyah, Sabah Al Salem and nearby neighbourhoods. Select your pickup location in the app; the van comes directly to you. The app shows the exact service area.
How does Citylink pickup work?
Book through the Citylink app. The van comes directly to your selected pickup location. You do not need to walk to a bus stop or flag it down.
How long will the driver wait for me?
Two minutes. The app shows when the van will arrive at your pickup location, so be ready before it does. If you are not there after two minutes, the driver leaves and you will need to book another ride.
How do I pay, and can I pay in cash?
You can pay by cash, card or wallet: cash when you board the van, or by card or wallet credit in the app. Saver discounts apply only to rides paid by debit or credit card.
Where do I get on the van?
Right where you are. Citylink is door-to-door: the van comes directly to the exact pickup location you select in the app. There are no stops to walk to.
Your next ride starts in the app
Booking, your pickup location and the details of each trip are all in the Citylink app. Download it, set your destination and book your first ride.